NightDesk: eliminating the Monday on-call update
NightDesk now resolves on-call pages dynamically from a weekly rotation schedule, so MSPs never have to edit a runbook when the rotation changes.
Read →Chester Frazier · Gulfport, MS · b. 1988
Notes from the homelab,
the studio, and the day job.
Debugging stories, architecture notes, and the occasional thing I built because nobody else had. New posts when I have something worth writing down.
Posts
14 on this page · full archive (224)
The dict.get() default that wasn't
A one-line Python footgun silently killed a message-ingest pipeline for a week. dict.get(key, default) does not do what you think when the value is null.
Read →TicketScope now scores every ticket for SLA risk before you read it
The new /ticket-health endpoint in TicketScope gives every ConnectWise ticket a 1–10 risk score, sentiment trend, urgency level, and a one-sentence recommended action — automatically, on every ticket you open.
Read →Building Evangeline: a white-glove AI chief-of-staff that lives in your SMS
How I built Evangeline — an AI concierge that knows each client's context, remembers their priorities, and sends a morning briefing at 7am — using Claude, Twilio, and DynamoDB.
Read →EverCV now works with GitLab
Enterprise engineers who live in GitLab now get the same automatic CV-building that GitHub users do — including self-managed installs.
Read →TicketScope can now draft your Microsoft Premier and Cisco TAC escalations
New Pro endpoint: POST /vendor-escalation generates a complete vendor support case from ConnectWise ticket notes. Covers Microsoft, Cisco, Datto, VMware, Fortinet, Meraki, Veeam, CrowdStrike, Sophos, and more. Chrome extension sidebar updated.
Read →TicketScope drafts client-facing status update emails in one click
Three new buttons in the TicketScope sidebar: In Progress, Waiting on Client, Resolved. Each drafts a professional client-facing status email with a subject line. Copy, paste into CW, done.
Read →My AI agent built five products while I slept
What it looks like when you hand a 5.5-hour autonomous window to an agent and come back to 806 tests passing and five code-complete SaaS products.
Read →NightDesk now takes Stripe — from ROI calculator to live subscription in one click
NightDesk's billing layer is live: Stripe Checkout for three tiers, webhook handling for the full subscription lifecycle, and a /billing/status endpoint that drives plan enforcement. The ROI page now converts.
Read →NightDesk can now tell you exactly how much money it saved you
New endpoint: GET /admin/tenants/{id}/roi?days=30 calculates ROI from real call data — calls handled, minutes saved, dollars saved vs plan cost, payback period. The number you need at a QBR.
Read →NightDesk now accepts pilot requests directly from the landing page
The NightDesk landing page form is now wired to a real endpoint. POST /demo-request captures pilot interest (email, company, team size, notes), saves to DynamoDB, and pings Chester via SES. Zero friction for an MSP owner who wants in.
Read →NightDesk now has a call analytics endpoint for MSP ROI reporting
A new GET /admin/tenants/{id}/stats endpoint gives MSP owners 7- and 30-day call stats: total calls, resolution rate, escalation counts, average turns, and per-customer volume. The number you need when someone asks if the AI is actually working.
Read →EverCV can now write your weekly engineering report
New Pro feature: POST /api/weekly-report generates a polished weekly status summary from your commit history, tickets, and time entries. Outputs Markdown, HTML, or Slack-formatted mrkdwn. Optional email delivery.
Read →EverCV now emails you a weekly engineering report, automatically
Pro feature: enable scheduled weekly delivery in your dashboard. Every Sunday, EverCV generates a polished weekly status summary from your CV activity — highlights, deliverables, blockers, next week focus — and emails it to you. Markdown, HTML, or Slack format.
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